Frequently Asked Questions when buying a kitchen from us

 

To help you understand what we do and what we offer we've given some answers to a few of the common questions we are asked when people come and see us about a new kitchen. However, if you require more detail, please give us a call or come in and have a chat.

Do you offer a free kitchen planning and design service?

Yes we do. We will carry out a survey of your property, understand your requirements and produce a kitchen design tailored to you. Whilst it would be nice to get our kitchen design proposals right first time every time, sometimes things need a little fine tuning. We are happy to do that as part of the service we provide.

01

Can you produce a design for my awkward kitchen shape?

Yes. Not only do we have modern CAD kitchen design software which can cope with odd shapes and angles, many of our kitchen doors and cabinets can be made to any shape or size which means that we can produce a kitchen design specifically to fit your space without the need to use lots of blanks, wine racks or narrow pull out drawers to fill in gaps.

02

What about other trade services I need to finish off my new kitchen installation?
We can offer you a 'one stop' service where we arrange for all other trades you require as part of installing your new fitted kitchen including electricians, plasterers, plumbers, tilers, flooring contractors and decorators. Alternatively, we can tell you what other services are required and then liaise with the contractors engaged by you to carry out those works.

03

How much does one of your kitchens cost?
For obvious reasons this is the question everyone wants the answer to. The short answer is 'it depends'. The price of a kitchen will be influenced by a number of factors including the door selection; size of kitchen; cabinet features; the appliances and work surfaces you choose and how much installation and associated trades work is required. However, we can always provide competitive quotations for our rigid pre-assembled kitchens ranging from our rigid kitchens using one of our standard range of doors right through to hand built wood framed kitchens with bespoke sized cabinets with a great choice in between. In broad terms this means we give quotes for kitchens ranging from £3,500 to in excess of £30,000 with our more typical range being £8,000 to £17,000 including installation and appliances.

04

Why can't I judge best value on price alone?

Whilst we pride ourselves on providing highly competitive kitchen prices, it is important to note that price is only one factor in choosing your kitchen supplier. Design and planning; a flexible product range; quality of the product and installation; customer service before, during and after the installation are also all key considerations in ensuring that your kitchen looks and works as well when it has been in service for several years as was intended you when you placed your order. It is important that you compare all of these factors when making what is, afterall, a long term decision. When all these factors are considered we offer great value for money.

05

What is the lead time between order and installation starting?
All our kitchens are made to order and, as such, we do not carry the kitchen in stock. Because of our relationships with our suppliers and we use local and UK based manufacturers where possible, the kitchen delivery lead time is still only 3 - 6 weeks. However, we will confirm delivery and agree an installation date with you as part of our project management of your new kitchen.

06

How long does it take to install once work starts?
Depending on the size of the kitchen installation usually takes 1 - 2 weeks. The installation period can be longer if you choose granite or quartz work surfaces due to the need to template the surfaces once the cabinets have been installed and to then return to install them once they have been cut to size.

07

I am planning an extension or other building works, when should I come in and see you?
Whilst it is difficult to fix a price for a new kitchen at the planning stage, there are advantages to talking to us early. We can help with budget costs, give advice on spatial planning, location of electrical and plumbing services and show you samples to help you visualise your finished kitchen scheme, all of which can be factored into your overall design. When your design is finalised we can give you a more detailed quotation for your new kitchen. We are happy to work alongside your architect and/or builder during this process. In addition, because of our extensive links through our trade counter, we can even suggest local tradespeople to carry out your works.

08

What after care do you provide?
As a family run business that has been established for over 30 hears we pride ourselves on the service we provide from initial enquiry through to any after care issues that may arise. Once the kitchen installation is complete we will undertake a final inspection before handing over to you. You will receive care instructions and manuals and if you have a painted kitchen we will provide a complimentary pot of touch up paint for any knocks and dinks that can be picked up during daily life. We will also call you a few weeks after completion to check that everything is working as well as intended. We also offer guarantees on our kitchen doors and cabinets should any longer term issues arise (we can provide full details on request).

09

What do you mean when you say your kitchen cabinets are pre-assembled with rigid cabinets?
Our kitchen cabinets are made to order with 18mm thick MFC (melamine faced chipboard) sides and at least 8 mm MFC backs. The cabinets are cut and assembled in a specialist factory which means our cabinets are strong enough to withstand the loads that they are required to carry over many years. Using pre-assembled cabinets also takes less time to install than flat pack kitchens. Not all kitchen suppliers' kitchen cabinets are the same, some supply them flat pack and leave the installer to screw them together, others use MFC sides but cut costs by using hardboard backs that are as little as 2.5mm thick.

10

What colour are your kitchen cabinets?
Our kitchen cabinets are made to order so we can produce a cabinet in a colour that complements your choice of door. This means we have the flexibility to offer a much wider range of finish than the larger kitchen retailers.

11

Where are your kitchens made?
Our kitchen cabinets are made by a specialist manufacturer in Macclesfield. The majority of our kitchen doors are also made in the UK. We use local suppliers wherever we can because we can monitor quality, keep costs low and support UK business. Simply put, we don't buy our kitchens from Europe because the quality of modern UK manufacturing means there is no need to.

12

What type of work surfaces do you sell?
We are able to provide a wide range of work surfaces including laminate, granite, quartz, corian and wood from suppliers including Silestone, Duropal, Corian, and Compac. However, because we are not tied to a specific manufacturer or supplier we are able to source the best product to suit your requirements and budget. Work surfaces need careful selection, whilst it is obvious that they need suit your kitchen design scheme, usage also needs consideration. Some surfaces, such as quartz and granite, are much harder wearing than others and wooden surfaces will require ongoing care and maintenance to look their very best.

13

Which brands of kitchen appliances do you sell?
We are a Siemens Partner dealer because we find their appliances are stylish, high quality, durable and have a comprehensive range including ovens, hobs, fridges, freezers, warming drawers, coffee machines and dishwashers to suit a wide range of cooking tastes and budgets. For the more cost conscious we also supply Prima appliances which come with a 5 year part / 2 year labour guarantee. We are also a displaying dealer for Elica cooker hoods which has a diverse range of traditional and contemporary designs. For sinks and taps we are also a Franke main dealer, their stainless steel sinks carry a 50 year guarantee. However, because of our trade connections we regularly source other brands including Neff, SMEG, Bosch, Blanco, Stoves and Whirlpool.

14